Sub-Processors
Last updated: February 2026
ClinicMate engages the following third-party sub-processors to assist in providing our service. Each sub-processor is subject to contractual obligations that require them to protect your data in accordance with applicable privacy legislation.
| Sub-Processor | Purpose | Data Processed | Location |
|---|---|---|---|
| Deepgram | Speech-to-text transcription | Audio data (real-time streaming, not stored) | Australia |
| OpenAI | AI language processing for clinical note enhancement | Transcribed text (not stored by OpenAI) | Australia |
| Stripe | Payment processing | Billing and payment information | Australia (PCI DSS compliant) |
Changes to Sub-Processors
We will notify customers of any material changes to our sub-processors. If you have concerns about a new sub-processor, you may contact us at privacy@clinicmate.com.au.
Contact
If you have questions about our sub-processors, please contact us at:
Email: privacy@clinicmate.com.au
Address: Sydney, NSW, Australia